Política de envío

At Ash & Audrey, we are committed to getting your order to you as quickly and safely as possible.

Processing Time & Shipping Time

Orders process within 1–3 business days and ship via USPS/UPS/FedEx. Delivery is typically 3–10 business days.

Delivery time includes processing and transit time combined.

Please note that delivery estimates are not guaranteed and may vary depending on your location and the shipping carrier.

Shipping Rates

Shipping costs are calculated at checkout based on your order total and destination.

Carrier Delays

Once your package has been shipped and is in the hands of the carrier, Ash & Audrey is not responsible for delays caused by the shipping provider, weather conditions, holidays, customs processing, or other unforeseen circumstances.

We recommend contacting the carrier directly if your package is delayed after shipment.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. Ash & Audrey is not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your package arrives damaged or is marked as delivered but not received, please contact us within 7 days at:

Info@ashandaudrey.com

We will work with the carrier to investigate the issue.