Política de reembolso
Returns & Refund Policy
We offer a 30-day return policy. This means you have 30 days from delivery date to return your item.
Return Eligibility
To be eligible for a return, your item must be:
-
Unworn or unused
-
In the same condition that you received it
-
With original tags attached
-
In original packaging
-
Accompanied by proof of purchase or receipt
To start a return, please contact us at Info@AshandAudrey.com.
Returns must be mailed to:
Ash & Audrey
560 NW North Shore Drive
Lake Waukomis, MO 64151
United States
Return Shipping
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.
Non-Returnable Items
We do not accept returns for:
-
Gift cards
-
Final sale items
-
Personalized or custom products
-
Perishable goods
-
Personal care items
-
Hazardous materials or flammable products
Exchanges
We do not currently accept exchange orders. The item would need to be returned for a refund and a new order would need to be placed.
Refunds
Once your return is received and inspected, we will notify you of approval. Return processing is within 1-2 business days from arrival.
If approved, refunds will be issued to your original payment method within 7 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund approval, please contact us at Info@AshandAudrey.com.
